There are a plethora of reasons that communication isn’t always placed in a priority position. From poor leadership to unclear goals to jealousy and undefined processes, obstacles are everywhere. Unfortunately, failure to communicate clearly can cause a business serious problems in all departments.
Today, HR Hardball touches on a few ways that your people can improve the connections that hold your business together.
Why Is Communication So Important?
If your business struggles with meeting deadlines because all parties are not fully informed, you’ve already seen one reason why communication is critical. Further, according to the Impact My Biz blog, communication allows for the free flow of information throughout all departments. This will ensure that your employees are all on the same page when it comes to business closures, professional expectations, and other important matters.
Communication pain points aren’t always easy to spot. Thankfully, identifying areas to improve through BPM (business process management), can help you squeeze the life right out of issues that keep your employees from bouncing ideas back and forth off one another. BPM allows you to be both more collaborative and cost-effective by watching how people, systems, and data interact with and around each other. While there are many different types of BPM framework to consider, whatever you choose must be continually monitored and improved for greater effectiveness.
Having your employees connect to one another is also a challenge, particularly if your business has fostered an environment of poor collaboration for many years. Thrive HR Consulting can help you begin to narrow down ways to reorganize and transform through employee engagement and surveys. The information that you receive from these types of surveys and engagement strategies can help you put systems into place that allow your departments to engage seamlessly. Luma Apps notes that this might include a supportive working environment, brainstorming sessions, or overlap zones.
Communication In A Virtual World
If your business, like many others, has gone to a remote work platform, you may find that communication is an even greater challenge. Fortunately, there are plenty of solutions for operating in a digital world. These include Google Docs, Trello, and custom workflow management software, such as Knack, which allows you to set reminders, schedule tasks, and use status indicators to quickly communicate where a process is in its lifecycle.
Measures Of Success
Regardless of the type of communication strategies you put in the place, you still have to measure whether or not they are working. While employee surveys can help with this, you can also analyze data, such as turnover rates and employee reach. You can also utilize sales and efficiency data pulled from your systems and software to measure your business’s overall effectiveness and proficiency before and after new communication strategies were put into place.
Removing communication barriers between departments does not have to mean a huge overhaul. Something as simple as leaving more physical overlap zones and utilizing workflow software can be a huge help. To find your pain points, utilize business process management, data mining, and employee surveys. When you arm yourself with information, you can dive in and take care of problems so that communication can flow freely sooner and with a greater understanding of how to avoid issues in the future.